web analytics

Ah, crap

YIKES, I think my graphics card has blown. But I’m suspicious it might be a driver issue.

See, I ‘upgraded’ to Windows 10 this weekend. And actually, honestly, things went pretty swimmingly. The process was painless, I was finding my way around. Big sigh of relief.

I have a two monitor system. I sat down to it earlier today, turned on both monitors and…my main monitor was dead, my side monitor was effed up looking. Windows Display Settings currently only sees one monitor. And that monitor is 1024×768 and looks like shit — covered in jumping white horizontal lines. Trippy.

I plugged in the monitors the other way around, and they swapped position. In other words, it’s not a monitor fault.

The Device Manager shows an error on the video card: Windows has stopped this device because it has reported problems. (Code 43) All the internet’s suggestions for fixing that (basically uninstalling the driver and re-scanning my hardware) have failed.

I’ve gotten several suggestions that it’s a driver error, including multiple requests to reboot to finish installing the driver. And the fact that I know drivers have been messing about in the background.

However, what makes me think it’s a hardware error is that the display is screwed up from the very beginning of the Power On Self Test, before any drivers are loaded or anything.

I’ve done all the obvious things — swapping the cables around, taking the card out and re-seating it. Any suggestions? Ways to tell if I have a hardware or a software problem?

I can just about make out the screen well enough to type (obviously) but I’m definitely out of the Photoshop biz until I get this sorted.

Ugh, is it gin o’clock yet?


Comment from Ric Fan
Time: July 7, 2016, 9:01 pm

I have found when I have done major upgrades in the past, drivers get damaged. Usually, it’s the touchpad that goes nuts.

Since it is so easy to download and install updated or a fresh version of your old driver, why would you not start with that?

Comment from S. Weasel
Time: July 7, 2016, 9:06 pm

Oh, I’ve done that several times. It tells me my driver is up to date when I do a check, so I have to uninstall it and reinstall it.

Weirdly, my Wacom tablet decided it wanted to update its driver some time in the middle of this process, so shit is certainly happening.

Comment from gebrauchshund
Time: July 7, 2016, 9:47 pm

It’s always gin o’clock somewhere.

Hope that helps.

Comment from S. Weasel
Time: July 7, 2016, 9:56 pm

That’s all the permission I need…

Comment from dissent555
Time: July 7, 2016, 10:06 pm

Let me know where to mail the Windows 95 install disk.

Comment from MikeW
Time: July 7, 2016, 10:37 pm

If you reboot into Safe Mode Windows will load only the ‘default’ VGA driver, omitting any device specific drivers.
Normal operation would then put the finger on a drive/Win10 problem. Continued problems would indicate hardware.
Can you plug one of the monitors into a completely different system as a secondary (or primary) display? Bad component then would be obv. Tho both monitors being wack kinda fingers the video card/chip.
Tough luck, I feel for ya. Hope this helps.
NB: I just did Win10 on my several year old Win7 system and boot/reboot/shutdown is much faster now. Still don’t know where various system functions moved around to, but that’ll come with time.

Comment from Mrs Compton
Time: July 7, 2016, 11:04 pm

Very odd, the very same thing happened to David’s computer.

Comment from Deborah HH
Time: July 8, 2016, 12:31 am

I can’t help you at all, but I would mix you a fine, icy martini—4 to 1, with three big fat Goya olives.

Comment from John Morris
Time: July 8, 2016, 12:42 am

Power down your computer entirely and remove the power for a moment to make sure it is really dead. Power on and watch for the boot up screen from the BIOS/UFI/whatever. If that is still messed up it is hardware since Windows can’t have touched it yet. If the POST screen is readable then it is Windows.

Odd coincidence if you lose a video card right after a Win10 upgrade but they do happen. Just the he universe’s way of hating on us.

Comment from SpongeBobSaget
Time: July 8, 2016, 1:32 am

Had 3 AMD video cards die in the last 2 years. Each time, reverting back to the default VGA driver allowed the cards with bad memory to function in a minimal way. Cheap Chinese crap, the BGA memory chips were aligned so poorly I can’t believe they ever worked.

Comment from Nina
Time: July 8, 2016, 4:05 am

I have no idea, I have a Mac. And if my work comp ever goes down like this it’s not my problem!

Sorry, Stoaty. I really have no idea.

Which you can probably tell!

Comment from F X Muldoon
Time: July 8, 2016, 2:03 pm

“See, I ‘upgraded’ to Windows 10 this weekend.”

You misspelled, ” accidentally installed Microsoft malware and spyware this weekend”.

Your best bet is to see if you can restore to 7 (or whatever version you were running), and then block 10 from installing. Ever.

Comment from Skandia Recluse
Time: July 8, 2016, 2:48 pm

Had a similar problem where, after many, many upgrades, the boot sequence searching for the monitor discovered that the monitor was capable of digital input, set the monitor to digital input while the video chip on the old, very old, motherboard only does analog rendering the new led monitor useless on an old Vista desktop.

That problem has not yet been solved, and will probably never be solved, and I really, really hate windows.

Obsolesence do to one upgrade too many.

Comment from MikeW
Time: July 8, 2016, 4:04 pm

I’d hoped to see a more positive note from you by now… if things are indeed still bleak, there is an Install Undo button:

Going back to Windows 7 or Windows 8.1
If it’s been less than a month since you upgraded to Windows 10, you can go back to your previous version of Windows by going to Settings > Update & security > Recovery and selecting either Go back to Windows 7 or Go back to Windows 8.1. This won’t affect your personal files, but it will remove any apps you installed after the upgrade to Windows 10.

If it’s been more than a month, this option won’t be available in Settings and you’ll need to use a different recovery option.

Comment from tomfrompv
Time: July 8, 2016, 7:13 pm

As a long time Mac user, I can only shake my head. Godspeed SWeasel!

OTOH, reading about the various ways to “fix” the system is informative and entertaining. Is the motherboard too old, thus unable to nurture that brand new video card? Are the chips in straight or are they of the crooked Chinese variety? What about the POST screen? Are the monitors digital or analog — has anyone looked?

And of course, the dreaded Code 43. OMG! Gin-o’clock, for sure.

Comment from Bronc Druwall.
Time: July 8, 2016, 8:07 pm

Use “System Restore” and back out of the W10 upgrade. It is almost assuredly a driver issue. Microsoft is infamous for pushing upgrades without drivers. When my system upgraded my network card didn’t even work.

Comment from S. Weasel
Time: July 8, 2016, 11:42 pm

I talked to the outfit that built this machine for me. Because it’s screwed up from the Power On Self Test (i.e. before any drives are loaded), they thought it’s probably hardware.

Yeah, maybe they want to sell me a card — but, frankly, I need a new one and was thinking of buying one. For all of you unfamiliar with Nvidia product numbers — the latest and greatest is the 1080, I’m thinking of buying the 970…and the one in my machine is a 460.

Big jump.

Comment from AliceH
Time: July 11, 2016, 3:07 am

Boy, this takes me back to the days working in IT where I 1) knew a little about PC stuff and 2) was interested in learning more.

Those days are long gone. I don’t miss them.

Comment from OldFert
Time: July 11, 2016, 4:43 am

@Alice H: As a retired IT Tech & sometime Sysad & IA guy I agree wholeheartedly with your last sentence.

Write a comment

(as if I cared)

(yeah. I'm going to write)

(oooo! you have a website?)

Beware: more than one link in a comment is apt to earn you a trip to the spam filter, where you will remain -- cold, frightened and alone -- until I remember to clean the trap. But, hey, without Akismet, we'd be up to our asses in...well, ass porn, mostly.

<< carry me back to ol' virginny